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Help - Frequently Asked Questions

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Listing An Item

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What is the basic process for listing an item to sell?

To sell, click the 'Sell' tab, type the keyword of the product you have to sell and a list of possible items to sell will show up. Select the product you...

What do I put in the 'Auction Title' field?

Usually the 'Auction Title' field would be where you put the actual name of the item you are listing to sell.

What you put in the 'Auction...

What do I put in the 'Size and Part Number' field?

When creating an auction item listing there is a 'Size and Part Number' field. This field is used to indicate a size if necessary.

  • Sized....

What is the 'Category' field and how do I use it?

The 'Category' field(s) you choose determines where the Auction item you are listing will show up in the Categories on CPAPAuction.

This is...

Can you explain more on the 'Item Condition' selections?

When creating an auction item listing there is an 'Item Condition' field. This field is used to indicate the condition of the item you are selling.

There...

What do I type in the 'Item Condition Comments'?

This is the area where you can describe, in detail, the condition of the item you are selling.

Information to include would be how old the item...

What are the images from CPAP.com and can I use them?

If you are listing an item using a pre-populated CPAPAuction product template you will see several images from CPAP.com that you may use if you would like....

Can I upload or link to my own images?

Yes, you can include your own images from your hard drive or from a website. In fact it would be best to include your own images unless the item is brand...

What is the 'Listing Description' field?

This is the area where you can write all of the details about the item you are selling, and any other information you wish to include. The more information...

Can I use HTML or BBCode in the 'Listing Description' field?

Yes, you may use your own HTML or BBCode in the 'Listing Description' field.

HTML code is a language used on the Internet for websites and...

What is a Starting Price?

A starting price is set by the seller and is the price at which the bidding on a listing begins.

If no Reserve Price is set, this Starting...

What is a Reserve Price?

The seller can set a secret Reserve Price which is the minimum amount they will accept to sell the item. If the Reserve Price is not met then the item...

What is an Auction Duration?

An Auction Duration is the amount of time you would like to allow potential buyers to bid on your item.

Once you list your item, the clock...

What are Payment Methods and which do I select?

You will need to select the payment methods you are willing to accept and are capable of receiving.

For instance, if you are not set up to...

What is the 'Payment Comments' field used for?

This is where you can type in any details or pertinent information regarding your payment methods for the item.

For instance if you only accept...

Can you explain the Shipping Methods and Price section?

The Shipping Method and Price section is where you put the shipping options you are willing to offer to the buyer. You, the seller, determine the price...

Who determines the shipping price?

The seller determines the price for each shipping method and which ones they are willing and able to offer.

Be certain to follow the

What if I don't see a shipping option I want to offer?

If you do not see a shipping option that you would like to offer, then choose 'Other - See Comments' and write an explanation of the alternate shipping...

What is the 'Shipping Comments' field used for?

This is where you can type in any details or pertinent information regarding the shipping methods you offer for the item.

For example if you...

Detailing Your Return Policy

It is generally a good idea to spell out your return policy clearly in each auction listing that you create. This helps avoid confusion and makes buyers...